FAQ – “My client wants to see a tenanted property but the REALTOR® remarks indicate no showings without an accepted offer in place. Is this allowed?”
In this video Steve Jamieson, Managing Broker of RE/MAX Crest Realty Westside, explains the Rules of Cooperation in regards to your rights to access MLS® listings for showings.
Here’s a brief summary:
A listing agent cannot make access to an MLS® listing contingent on anything. They must simply allow access.
Refer to RULES of COOPERATION of the CADREB, FVREB and REBGV
3.21 Member Access to Listed Properties
Access to listings accepted and processed by the MLS® shall be made available to all Members subject to these Rules of Cooperation.
(a) A new listing that cannot be shown for a defined period of up to seven (7) calendar days from the effective date of the listing will be accepted as a contingent listing, and such contingency, including the specific date on which showings and/or offers will be accommodated, must be stated on Schedule “A” and noted in the REALTOR® Remarks. A new listing that cannot be shown for an undefined period or a period that exceeds seven (7) calendar days from the effective date of the listing will not be accepted by the MLS®, and the Listing Brokerage will be advised accordingly.
(b) If an existing listing cannot be shown for a defined period of up to seven (7) calendar days, the listing will be considered a contingent listing and the details of the contingency will be added to the REALTOR® Remarks by the MLS®. An existing listing that cannot be shown for an undefined period or a period that exceeds seven (7) calendar days cannot be active on the MLS® system, and a Hold Action not exceeding fourteen (14) calendar days or cancellation instruction must be submitted in the appropriate form. Failure by the Listing Brokerage to submit the appropriate documentation will result in the listing being removed from “Active” status and placed in “Cancelled” status, and cancel protected until the expiry date of the listing.
(c) In the event the Listing Brokerage receives a written offer during a “no show” period, the Listing Brokerage shall, prior to presenting the offer, inform all Cooperating Brokerages that have requested a viewing appointment that an offer is scheduled for presentation.
Get your Managing Broker involved
If you are having problems with a listing agent not allowing access, get your Managing Broker involved. The protocol is for them to contact the Managing Broker of the listing brokerage to resolve the issue. If that can’t be accomplished, then the Managing Broker of the listing brokerage should contact the Real Estate Board to get the listing taken off MLS®.
Please note: The Frequently Asked Question video series is used for training purposes within our group of RE/MAX offices. If you are licensed at a different brokerage, you must refer to your own Managing Broker for advice.